Privacy Policy

 1. Introduction and Commitment

Chasing Horizons Travel Pty Ltd ("the Agency," "we," "us," or "our") is committed to protecting the privacy and security of the personal information we collect from our customers and website visitors. We operate in accordance with the New Zealand Privacy Act 2020. This policy explains our commitment to transparency, security, and the lawful management of your data.

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 2. Information We Collect and Manner of Collection

We collect personal information directly from you and, in limited circumstances, from third-party travel service providers. The types of data we collect include:

• Contact & Identity Data: Full name, date of birth, passport details, visa documentation, and contact information.

• Transactional Data: Payment details, booking history, and travel preferences.

• Technical & Usage Data: IP addresses, browser types, and cookie-based information collected when you visit our website.

• Sensitive Data: Health information or dietary requirements necessary to provide specialized travel services.
   

 3. Purpose of Data Collection

We process your personal information for the following purposes:

• Fulfilling Travel Services: Making reservations with airlines, hotels, tour operators, and other providers.

• Communication: Providing booking confirmations, itinerary updates, and responses to your inquiries.

• Compliance: Fulfilling legal obligations, such as border control, aviation security, and financial record-keeping.

• Service Improvement: Analyzing website usage data to enhance our user experience.
   

 4. Third-Party Sharing

We do not trade or sell your personal information. We only share data with third parties when necessary to facilitate your travel, including:

• Travel Service Providers (e.g., airlines, insurance providers, cruise lines) required to complete your booking.

• Regulatory authorities, government agencies, or law enforcement where mandated by New Zealand or international law.

• Trusted technical service providers (e.g., website hosting, payment gateways) that assist in our operations.
   

 5. Data Protection Mechanisms

We implement robust security measures to protect your information, including:

• Secure Socket Layer (SSL) encryption for all online interactions.

• Restricted internal access to personal information, ensuring only authorized personnel can process your data.

• Regular security assessments and administrative safeguards to prevent unauthorized access or disclosure.
   

 6. Your Rights Under NZ Privacy Legislation

Under the New Zealand Privacy Act 2020, you have the following rights:

• Access: You may request access to the personal information we hold about you.

• Correction: You may request corrections to any information that is inaccurate or incomplete.

• Complaints: If you are concerned about how your data is handled, you may contact our Privacy Officer directly. If you remain dissatisfied, you have the right to contact the Office of the Privacy Commissioner (NZ).
   

 7. Minors' Data

Chasing Horizons Travel Pty Ltd does not knowingly collect personal information from minors (under 16 years of age) without explicit consent from a parent or legal guardian. If we discover we have collected such data, we will take immediate steps to securely delete it.

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 8. Reservation of Rights

Chasing Horizons Travel Pty Ltd reserves all rights to amend this Privacy Policy. Updated versions will be posted on our website and will be effective upon posting.

Client Acknowledgement: By proceeding with your booking, you acknowledge that you have read, understood, and agreed to the Privacy Policy.